Course Content
Introduction to Communication
Offers basic defintions, objectives and principles of effective communication. Describes the major barriers to effective communication. Describes the different methods of communication, formal and informal communication styles, systems and devices.
0/6
Foundations and Definitions
Objectives and Strategic Importance in Business
The Communication Process Model and Its Components
Forms, Flows, and Networks in Business Communication
Barriers and Guidelines for Effectiveness
Quiz 1
00:45:00
Written Communication & Business Correspondence
Business correspondence, often written, forms an important part of the communications process for accounting or business professionals
0/6
Fundamentals of Written Communication
Channels and Internal Written Documents
Business Letters and Correspondence
Report Writing and Proposals
Handling Business Correspondence & Mail Management
Quiz 2
00:45:00
Oral Communication & Presentation Skills
This topic helps the learner understand and navigate the requirements of any oral communications in a corporate environment
0/6
Fundamentals and Channels of Oral Communication
Key Oral Interactions: Meetings and Interviews
Presentation and Public Speaking Skills
The Critical Skill of Listening
Communication Ethics and Overcoming Barriers
Quiz 3
00:45:00
Non-Verbal, Visual, & Electronic Communication
Communication is not always oral or written. Non-verbal, visual and electronic communication is equally important in any social environment.
CPA Communication Skills

Topic 1: Introduction to Communication

 

Lesson 5: Communication Barriers and Guidelines for Effectiveness

 

Despite its importance, communication is often hindered by barriers. Overcoming them requires deliberate strategy and skill.

 

Major Barriers to Effective Communication:

  • Physical & Mechanical Barriers: Noise, distance, faulty equipment, power failure.
  • Semantic & Language Barriers: Jargon, ambiguous words, different interpretations, language differences.
  • Psychological Barriers: Prejudice, emotions (fear, anger), closed-mindedness, status consciousness, distrust.
  • Organizational Barriers: Complex hierarchies, restrictive policies, information overload, poor networks.
  • Personal Barriers: Poor listening skills, lack of attention, varying perceptions, cultural differences.

 

Guidelines for Effective Communication (The “How-To”):

 

  1. Clarity & Brevity: Be clear in thought and expression. Use simple, concise language.
  2. Completeness: Ensure the message contains all necessary facts (the 5 Ws: Who, What, When, Where, Why).
  3. Consideration: Adopt the “you-attitude.” Consider the receiver’s needs, background, and feelings.
  4. Concreteness: Use specific facts and figures. Avoid vague, abstract language.
  5. Courtesy: Be polite, respectful, and tactful. Build goodwill.
  6. Correctness: Ensure factual, grammatical, and technical accuracy.
  7. Strategic Medium Selection: Match the channel to the message (urgency, complexity, need for record).
  8. Encourage Feedback: Create an environment where questions and clarifications are welcomed.
  9. Active Listening: The responsibility is not only on the sender. Receivers must listen attentively and empathetically.
  10. Manage the Grapevine: Use informal networks positively to supplement formal channels and dispel rumors promptly.
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