Course Content
Introduction to Communication
Offers basic defintions, objectives and principles of effective communication. Describes the major barriers to effective communication. Describes the different methods of communication, formal and informal communication styles, systems and devices.
0/6
Foundations and Definitions
Objectives and Strategic Importance in Business
The Communication Process Model and Its Components
Forms, Flows, and Networks in Business Communication
Barriers and Guidelines for Effectiveness
Quiz 1
00:45:00
Written Communication & Business Correspondence
Business correspondence, often written, forms an important part of the communications process for accounting or business professionals
0/6
Fundamentals of Written Communication
Channels and Internal Written Documents
Business Letters and Correspondence
Report Writing and Proposals
Handling Business Correspondence & Mail Management
Quiz 2
00:45:00
Oral Communication & Presentation Skills
This topic helps the learner understand and navigate the requirements of any oral communications in a corporate environment
0/6
Fundamentals and Channels of Oral Communication
Key Oral Interactions: Meetings and Interviews
Presentation and Public Speaking Skills
The Critical Skill of Listening
Communication Ethics and Overcoming Barriers
Quiz 3
00:45:00
Non-Verbal, Visual, & Electronic Communication
Communication is not always oral or written. Non-verbal, visual and electronic communication is equally important in any social environment.
CPA Communication Skills

Topic 3: Oral Communication & Presentation Skills

 

Lesson 2: Key Oral Interactions: Meetings and Interviews

 

Formal oral interactions like meetings and interviews are critical organizational tools that require structured processes to be effective.

 

Meetings:

 

  • Definition: A gathering of two or more people to discuss matters of common interest within a set period.
  • Types of Business Meetings:
    • Formal Meetings: Follow strict rules and procedures (e.g., Annual General Meeting, Board of Directors meeting).
    • Informal Meetings: Less structured, for brainstorming or team updates.
    • Committee Meetings: Held by subgroups formed for specific tasks (e.g., finance committee, project team).
  • Essentials for a Valid and Productive Meeting:
    • Proper Authority: Called by the correct person/body (e.g., Board of Directors).
    • Adequate Notice: Sent in advance with agenda, time, date, and venue.
    • Quorum: Minimum number of members required for decisions to be legal.
    • Clear Agenda: A list of topics to be discussed, guiding the meeting’s flow.
    • Effective Chairperson: Leads the meeting, maintains order, and ensures participation.
    • Accurate Minutes: The official written record of proceedings, decisions, and action items.

 

Interviews:

 

  • Definition: A planned, goal-oriented conversation between two or more parties.
  • Major Types:
    • Employment/Selection Interview: To assess a candidate’s suitability for a job.
    • Appraisal Interview: To review an employee’s performance and set goals.
    • Exit Interview: Conducted when an employee leaves to gather feedback.
    • Grievance/Disciplinary Interview: To address complaints or rule violations.
  • Interview Techniques:
    • Structured: Using a standardized set of questions for all candidates.
    • Unstructured/Open-ended: A free-flowing conversation to probe depth.
    • Panel Interview: The candidate is interviewed by multiple people at once.
    • Stress Interview: Deliberately challenging to see how the candidate handles pressure.
  • Guidelines for Effectiveness:
    • For Interviewer: Prepare questions, listen actively, be impartial, and provide feedback.

For Interviewee: Research the company, prepare questions, dress appropriately, and communicate confidently.

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